Quick answer

Region relocation is a managed operation: open a support request, agree on a maintenance window, and OptiTech moves the workspace with its full history intact. The append-only evidence log is migrated with hash-chain verification, so the audit trail's integrity is provable across the move. Your side of the work is updating your own compliance records afterward.

The relocation process

  1. Open a support request from the Console with the target region and the reason (contractual, legal, or organizational).
  2. Review the impact summary. Support confirms the maintenance window (typically outside business hours), the new hosting location, and the updated data-processing terms.
  3. The move runs. Workspace data, documents, evidence log, and configuration migrate. Integrations reconnect automatically; scheduled checks resume in the new region.
  4. Verify. Confirm the region in workspace settings (how to check your region), spot-check the evidence log continuity, and confirm integrations are green.

Update your own documentation

The part teams forget: your compliance program references where OptiTech processes your data. After a move, update:

  • Your GDPR records of processing and the DPA annex listing processing locations.
  • Your supplier register entry for OptiTech, including the new region. If you run supplier reviews through the platform, this is a one-field change.
  • Any customer-facing statements (Trust Center, security documentation) that name data locations.

The platform flags these follow-ups as tasks after a relocation, so they land in your normal workflow instead of depending on memory.

Downtime and history

Expect a short read-only window during the final sync; no data is lost and no evidence gap is created. Historical evidence keeps its original timestamps, and the point-in-time view of your compliance state works across the relocation boundary. If an auditor ever asks about the move itself, the relocation is logged as an administrative event with date and actor.

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